Privacy notice

Last updated

This notice explains what personal information Flōware collects through this website, why, and what you can ask us to do with it. We process it under South Africa's Protection of Personal Information Act, 2013 (POPIA).

What we collect

  • When you send us a message: your name, company, email address and phone number, and what you write to us.
  • When you book a demo or request an estimate: your name, company, role, email address and phone number, your industry, and what you tell us about your business.
  • When you sign up for the newsletter: your email address.
  • When you browse: anonymous page views through Fathom Analytics, which sets no cookies and cannot identify you.
  • If you accept the cookie notice: the Meta Pixel sets a cookie so we can measure our adverts on Facebook and Instagram. If you decline, it never loads.

Why we use it

We use what you send us to reply to you, set up a demo, prepare an estimate and follow up on it. We send the newsletter only to people who sign up for it, and every email has an unsubscribe link. We do not sell or rent personal information.

Who else handles it

These services process information for us, and only for the purposes above:

  • Netlify hosts this website and receives the forms.
  • Ghost stores newsletter subscribers and sends the newsletter.
  • Fathom Analytics counts page views without cookies.
  • Meta receives Pixel data, only if you accept the cookie notice.

Some of these services store information outside South Africa. We use them on terms that protect personal information to a standard comparable to POPIA.

How long we keep it

We keep enquiries for as long as we are talking with you about Flōware, and for a reasonable period afterwards. Newsletter subscriptions last until you unsubscribe. You can ask us to delete your information at any time.

Your rights

You may ask us what personal information we hold about you, and ask us to correct or delete it. You may object to us processing it, and withdraw consent you gave (for example, to the cookie notice) at any time. To change your cookie choice, clear this site's data in your browser and the notice will ask again.

To make a request, email sales@floware.co. If you are not happy with how we handle it, you may complain to the Information Regulator.